|Category||Internal Services||Job type||Full Time|
Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive and responsible environments - and so, we are creating perfect places. We're looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?
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Siemens Smart Infrastructure
What you will do for Siemens Smart Infrastructure:
This is a 1st shift position with hours of 6:00 AM - 2:00 PM.
As the Fire and Security Alarm Monitoring Dispatcher, you will provide support for the monitoring and processing of alarms received within the Central Monitoring Station (CMS).
Receives processes and dispatches emergency calls to responsible agency or customer contacts. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts. Acknowledges alarms received and dispatches appropriate personnel for issue at hand. After dispatch, logs call into system activity report. Generate statistical or investigative reports for management. Continuously monitor alarm signal queue prioritized response. Document all calls with appropriate resolution codes and notes. Provide quality customer service on every call. Exercise good listening skills. Communicate clearly and effectively with customers and agencies. Manage length of calls. Attend monthly training sessions. Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills.
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time
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|Employer||Siemens Industry, Inc.|