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Remote Service Supervisor - Electrical Services - Major US City, Irving, Texas

Created02/19/2021
Reference238907
CategoryCustomer Services
Job typeFull Time
CountryUnited States
StateTexas
CityIrving
Zip75063
SalaryCompetitive
>>THIS POSITION CAN BE BASED OUT OF ANY SMART INFRASTRUCTURE BRANCH LOCATION, HOWEVER, WE PREFER IT TO BE BASED IN THE DALLAS AREA<<

Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive and responsible environments - and so, we are creating perfect places. We're looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?

Join our team! Recognized by Fortune as World's Most Admired Companies 2020.

Our Culture:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Siemens Smart Infrastructure

What you will do for Siemens Smart Infrastructure:

As the Remote Service Supervisor for Electrical Services, you will be responsible for the coordination of service operations and activities, and will control the execution according to organizational guidelines. You will oversee a group of internal operators that are scheduling and dispatching electrical services field technicians to expertly address customer issues on site. You will also assist Technicians with follow-up requests for any additional dispatching support

Responsibilities:

Oversee a centralized team of internal service operators that will perform the following:
  • Diagnose and triage customer service issues and requests, align with appropriate field technician skills and coordinate a local dispatch from a centralized, national site
  • Source and procure the electrical parts and equipment required to complete the job
  • Maintain documentation of actions taken during each dispatch evolution


Qualifications:
  • High school diploma, state-recognized GED, or state recognized high school proficiency exam required
  • 2-5 years of experience in customer service call handling, dispatching and service response desired
  • Good organizational, interpersonal and communication skills (both verbal and written)
  • Experience in LV and MV power distribution equipment
  • Working knowledge of electrical power industry standards (IEEE, NFPA, NEC, ANSI, UL, etc.)
  • Qualified Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

    Preferred Knowledge Skills, Education and Experience
    * Technical Degree or Associates Degree
    * NICET electrical testing level one


Benefits:
  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions


#LI-POST

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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EmployerSiemens Industry, Inc.

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